Refund policy

Return, Replacement & Refund Policy

Last Updated: July 13, 2026

At GlowVana, customer satisfaction is our priority. Due to the hygienic nature of skincare products, returns are accepted only under specific conditions.

Eligible for Replacement

You are eligible for a replacement if you receive:

* Wrong product
* Damaged product
* Leaked product
* Missing item
* Manufacturing defect

Please notify us within 48 hours of delivery along with clear photographs and your order number.

Non-Returnable Products

For hygiene and safety reasons, we do not accept returns for:

* Opened products
* Used products
* Products damaged after delivery
* Orders purchased during clearance or special promotional sales (unless damaged or incorrect)

Refunds

Refunds are processed only if:

* Your order is cancelled before dispatch.
* A replacement is unavailable.
* The returned product passes quality verification.

Approved refunds are initiated within 5–7 business days to the original payment method.

Order Cancellation

Orders can be cancelled before dispatch. Once shipped, orders cannot be cancelled.

Exchange Policy

Currently, GlowVana does not offer exchanges for products purchased by choice or preference.

Contact Us

If you experience any issues, please reach out to our customer support team with your order details.