Shipping policy

Shipping Policy

Last Updated: July 13, 2026

At GlowVana, we are committed to delivering your skincare essentials safely and on time.

Order Processing

* All orders are processed within 1–2 business days after successful payment.
* Orders placed on Sundays or public holidays will be processed on the next working day.
* During festive seasons or promotional sales, dispatch may take slightly longer.

Shipping Timeline

Estimated delivery timelines:

* Metro Cities: 2–5 Business Days
* Tier 2 & Tier 3 Cities: 3–7 Business Days
* Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.

Shipping Charges

* Free Shipping on prepaid orders above ₹399.
* Shipping charges, if applicable, will be displayed during checkout.

Order Tracking

Once your order is shipped, you will receive an email and/or SMS containing your tracking details.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery is unsuccessful due to incorrect address, unavailable recipient, or refusal to accept the parcel, the shipment may be returned to us.

Address Changes

Address modifications can only be requested before the order has been dispatched.

Damaged or Tampered Package

If your package appears damaged or tampered with, kindly refuse delivery and contact us immediately with photographs.

Delayed Deliveries

While we strive to deliver within the estimated timeline, GlowVana cannot be held responsible for delays caused by courier companies, natural disasters, strikes, government restrictions, or other circumstances beyond our control.

For any shipping-related queries, please contact our customer support team.